Terms & Conditions

Return Policy

Software:
Software cannot be returned. An Activation Key is provided, but no physical product is shipped so there is nothing to be returned. A free 30-day trial of ExtendSim is available.

Training:
1. Up to 14 days before the course starts - Full refund 
2. One to 13 days before course starts - $500 cancellation fee 
3. No show or no advance cancellation - No refund 
4. Imagine That Inc. reserves the right to cancel training up to 14 days before the course starts. 

ExtendSim Store Account

Your ExtendSim Store account keeps all your information in one secure location enabling you to access all your orders, including your unique download links and Activation Keys from a single page. Click here to access your account.

Payment Methods

Payment can be made by Visa, MasterCard, American Express, Discover Card, JPL, or Diners Club. Please supply credit card number, card's security code (3- or 4-digit security code), expiration date, cardholder name, and billing address as is shown on your credit card statement.

For purchase orders, please contact Imagine That Inc.

For all payees outside the United States

All prices listed on this web site are in US dollars unless you have used the converter to show your cost in local currency.

YOU ARE RESPONSIBLE for paying all duties and taxes.

Discount Codes

It is your responsibility to ensure you have entered your Discount Code properly and its discount applied prior to finalizing the Checkout process. If you have completed your purchase and forgotten to enter the Discount Code, we can refund the difference less a 15% penalty to cover the processing fees incurred by the credit card processing companies.