If there are 3 or more who use ExtendSim part time rather than regularly, a Floating license could be more cost effective than multiple Individual licenses. The Floating license allows ExtendSim to be installed on any number of computers, with concurrent usage restricted to a specified maximum number (you choose how many). It is Client/Server based and users can check out ExtendSim from the network for remote use. Floating licenses are not available for purchase through the ExtendSim Store and must be ordered directly from the ExtendSim Team at ANDRITZ Inc. or your ExtendSim Distributor.
Per-Incident Support
ExtendSim Support may be purchased Per-Incident if your ExtendSim license isn't covered by a Maintenance & Support Plan (in the case of ExtendSim Student) or you have allowed your MSP to expire. Per-Incident Support allows you to receive technical support for basic usage and troubleshooting questions such as:
- Assistance for software download, installation, and setup.
- General guidance regarding ExtendSim features and usage.
- Referrals to example models and documentation to explain concepts and features.
- Simple sample models on a limited basis.
- Answering questions related to documentation or example models.
- An overview of methods to achieve efficient and optimal model performance.
- Basic assistance in troubleshooting unexpected model behavior.
Support is $100 per incident or stock up and buy in a convenient 5-pack and save $100!
Note: An Incident is a discussion and resolution of one issue. Though you can purchase assistance for support questions on an individual basis, the only way to get upgrades, updates, replacement or updated Activation Keys, or the ability to launch multiple instances of ExtendSim is through the standard Maintenance & Support Plan. Hence, it is important to maintain the Maintenance & Support Plan for your software.