A Floating license lets you install ExtendSim on as many machines as you need; the license server manages a pool of concurrent-use tokens, so any licensed user can check one out from any installed machine. This suits 3 or more people who use ExtendSim part-time, and also a single user who needs access from multiple machines (e.g. one for production work, one for development). Floating licenses are not available in the ExtendSim Store and must be ordered directly through ExtendSim Team at ANDRITZ Inc. or your ExtendSim Distributor.
Per-Incident Support
ExtendSim Support may be purchased Per-Incident if your ExtendSim license isn't covered by a Maintenance & Support Plan (in the case of ExtendSim Student) or you have allowed the MSP on your Perpetual license to expire. Per-Incident Support allows you to receive technical support for basic usage and troubleshooting questions such as:
- Assistance for software download, installation, and setup.
- General guidance regarding ExtendSim features and usage.
- Referrals to example models and documentation to explain concepts and features.
- Simple sample models on a limited basis.
- Answering questions related to documentation or example models.
- An overview of methods to achieve efficient and optimal model performance.
- Basic assistance in troubleshooting unexpected model behavior.
Support is $100 per incident or stock up and buy in a convenient 5-pack and save $100!
Note: An Incident is a discussion and resolution of one issue. Though you can purchase assistance for support questions on an individual basis, the only way to get upgrades, updates, or move your ExtendSim license to a new device, is through the standard Maintenance & Support Plan. Hence, it is important to maintain the Maintenance & Support Plan for your software.