{"product_id":"msp2026","title":"Maintenance \u0026 Support Plan Renewal 2026","description":"\u003cp style=\"text-align: center;\"\u003e\u003cstrong\u003e\u003cspan style=\"color: #ff2a00;\"\u003eIMPORTANT: Do not reactivate your ExtendSim license after renewing your MSP. Wait until you receive reactivation instructions from ANDRITZ.\u003c\/span\u003e\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eThis portal is used to renew the Maintenance \u0026amp; Support Plan (MSP) for an ExtendSim Perpetual license. Customers with active Subscription licenses already receive updates, upgrades, and technical support as part of their subscription and do not need to purchase an MSP.\u003c\/p\u003e\n\u003ctable align=\"center\" width=\"539\" height=\"127\" style=\"width: 75%;\"\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 100%;\" bgcolor=\"#f2f4f8\"\u003e\n\u003cp style=\"text-align: center;\"\u003e\u003cstrong\u003eSpecial Upgrade Offer for ExtendSim DE Customers\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp style=\"text-align: left;\"\u003eExtendSim DE will be discontinued with the release of ExtendSim 2026. Existing ExtendSim DE customers \u003cstrong\u003ewith an active MSP\u003c\/strong\u003e can be upgraded to ExtendSim Pro and for the first year following the release of ExtendSim 2026, can renew at a discounted MSP rate. Subsequent years MSP will be charged at the ExtendSim Pro rate.\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cp\u003eTo renew your MSP:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eSelect the package you are renewing and whether its an Individual or Node-Locked license.\u003c\/li\u003e\n\u003cli\u003eComplete the end user name and email fields.\u003c\/li\u003e\n\u003cli\u003eEnter your 16-digit ExtendSim Activation Key, \u003cstrong\u003eincluding the dashes\u003c\/strong\u003e.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eIf you are renewing MSP coverage for multiple licenses, add each license renewal to your cart separately using its corresponding Activation Key.\u003c\/p\u003e\n\u003ch6\u003eBenefits of an Active Maintenance \u0026amp; Support Plan\u003c\/h6\u003e\n\u003cp\u003eNew purchases of ExtendSim Perpetual licenses include the first year of MSP. Maintaining an active MSP provides for:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eAccess to all updates, patches, and compatibility fixes, plus upgrades to new major releases.\u003c\/li\u003e\n\u003cli\u003eReceive technical support for basic usage and troubleshooting questions such as:\u003c\/li\u003e\n\u003cul\u003e\n\u003cli\u003eAssistance with software download, installation, and setup.\u003c\/li\u003e\n\u003cli\u003eGuidance on ExtendSim features and usage.\u003c\/li\u003e\n\u003cli\u003eReferrals to example models and documentation that explain concepts and features.\u003c\/li\u003e\n\u003cli\u003eCreation of simple sample models on a limited basis.\u003c\/li\u003e\n\u003cli\u003eAnswers to questions about documentation and example models.\u003c\/li\u003e\n\u003cli\u003eRecommendations for improving model performance and efficiency.\u003c\/li\u003e\n\u003cli\u003eBasic assistance troubleshooting unexpected model behavior.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cli\u003eMove your ExtendSim license from one device to another.\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eExperience, evaluate, and influence future products and features.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eFor the benefits to continue in subsequent years, the MSP must be renewed by the anniversary date of the license activation as shown on your \u003cem\u003eAbout ExtendSim\u003c\/em\u003e screen.\u003c\/p\u003e\n\u003ch6\u003eMSP Policy\u003c\/h6\u003e\n\u003cp\u003eRenewal fees for ExtendSim Perpetual licenses must be paid within 30 days of your renewal date. If your MSP expires, you will still be able to use ExtendSim to build and run models, but:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eFree upgrades to major releases are no longer an option.\u003c\/li\u003e\n\u003cli\u003eSoftware updates and upgrades will no longer be available for the expired license.\u003c\/li\u003e\n\u003cli\u003eYou will not be able to move or reinstall your license.\u003c\/li\u003e\n\u003cli\u003eTechnical Support remains available, but must be purchased on a \u003ca href=\"https:\/\/www.extendsimstore.com\/products\/support-perincident\" target=\"_blank\" title=\"Per-Incident Support\" rel=\"noopener\"\u003ePer-Incident Basi\u003c\/a\u003e\u003ca href=\"https:\/\/www.extendsimstore.com\/products\/support-perincident\" title=\"Per-Incident Support\"\u003es\u003c\/a\u003e.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eReinstatement fees may apply if an expired MSP needs to be reactivated. In all cases of reinstatement, the MSP will be back-dated to the original expiration date.\u003c\/p\u003e\n\u003chr style=\"color: #e5e5e5;\"\u003e\n\u003cp\u003e\u003cstrong\u003eReinstating an expired MSP\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cem\u003eRenewing up to 30 days after the expiration date.\u003c\/em\u003e\u003cbr\u003eNo penalty.\u003c\/li\u003e\n\u003cli\u003e\n\u003cem\u003eBetween 30 and 365 days past expiration.\u003c\/em\u003e\u003cbr\u003eThe plan can be reinstated upon payment of a reinstatement surcharge of 15% of the renewal fee in addition to the annual MSP fee.\u003c\/li\u003e\n\u003cli\u003e\n\u003cem\u003eBetween 1 and 2 years past the expiration date.\u003c\/em\u003e\u003cbr\u003eThe plan can be reinstated upon payment of a reinstatement surcharge of 50% of the renewal fee.\u003c\/li\u003e\n\u003cli\u003e\n\u003cem\u003eBetween 2 and 3 years past the expiration date.\u003c\/em\u003e\u003cbr\u003eAfter a 2-year lapse, the Maintenance \u0026amp; Support Plan is terminated. We offer a 25% discount toward the purchase of an equivalent new license. A new MSP will go into effect based on the new purchase date.\u003c\/li\u003e\n\u003cli\u003e\n\u003cem\u003eMore than 3 years past its expiration date.\u003c\/em\u003e\u003cbr\u003eThe Maintenance \u0026amp; Support Plan is terminated. You must purchase a new license at list price.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eIn all cases of reinstatement, the MSP will be back-dated to the original renewal date.\u003c\/p\u003e\n\u003ch6\u003eYour Purchase Includes\u003c\/h6\u003e\n\u003cp\u003eOnce you’ve completed your purchase, you will receive 2 emails:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cem\u003e\"ExtendSim Order #050...\"\u003c\/em\u003e containing your invoice and details of your renewal.\u003c\/li\u003e\n\u003cli\u003eWithin one business day, you'll receive a second email from ANDRITZ Inc\u003cem\u003e. \u003c\/em\u003ethat:\u003c\/li\u003e\n\u003cul\u003e\n\u003cli\u003eConfirms the License Management System has been updated to reflect your renewed MSP.\u003c\/li\u003e\n\u003cli\u003eProvides instructions for reactivating your license so the updated MSP expiration date is displayed in ExtendSim.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/ul\u003e","brand":"ExtendSim","offers":[{"title":"ExtendSim Pro • Individual • MSP Renewal","offer_id":58912754630816,"sku":"134051199","price":1299.0,"currency_code":"USD","in_stock":true},{"title":"ExtendSim DE • Individual • MSP Renewal","offer_id":58912754663584,"sku":"134051199","price":909.0,"currency_code":"USD","in_stock":true},{"title":"ExtendSim CP • Individual • MSP Renewal","offer_id":58912754696352,"sku":"134051200","price":259.0,"currency_code":"USD","in_stock":true},{"title":"Analysis RunTime • Individual • MSP Renewal","offer_id":58912754729120,"sku":"134051201","price":198.0,"currency_code":"USD","in_stock":true},{"title":"ExtendSim Pro • Node-Locked • MSP Renewal","offer_id":58912754761888,"sku":"134051205","price":2403.0,"currency_code":"USD","in_stock":true},{"title":"ExtendSim DE • Node-Locked • MSP Renewal","offer_id":58912754794656,"sku":"134051205","price":1681.0,"currency_code":"USD","in_stock":true},{"title":"ExtendSim CP • Node-Locked • MSP Renewal","offer_id":58912754827424,"sku":"134051206","price":479.0,"currency_code":"USD","in_stock":true},{"title":"Analysis RunTime • Node-Locked • MSP Renewal","offer_id":58912754860192,"sku":"134052071","price":366.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0328\/9271\/5140\/products\/msp.png?v=1584056146","url":"https:\/\/www.extendsimstore.com\/products\/msp2026","provider":"ExtendSim","version":"1.0","type":"link"}