What types of payments are accepted in this store?
My credit card was declined. What do I do?
If your payment method has been declined, please do one of the following:
• Confirm the credit card number, expiration date, credit card code, billing address, and phone number were entered correctly in Your Account. Note: The billing address must match the address the credit card is billed to.
• Contact your bank. Note: Check with your bank about adjusting daily withdrawal or purchase limits. Payment declines may be due to limits set by your bank.
If neither of these options work, please try another credit card. Imagine That Inc. cannot resolve issues with declined credit cards as the credit cards are processed by Authorize.net.
Note: Declined cards do not result in the credit card being charged, but may result in a pending charge reserve. This happens because banks often reserve that amount in anticipation of the charge going through. The void notification is immediately sent, but it may take a few business days for your bank to remove a pending charge.
My credit card was charged, but the store said my payment was declined. Why was I charged if my order was declined?
Please confirm with your bank whether the charges in question have posted or are pending to your account.
When you attempt to purchase ExtendSim (or most online products), the credit card company places a "pending charge" on your account for the full amount. Your bank then puts a "hold" on your bank account for that dollar amount, until the transaction either posts (successful purchase transaction) or is cleared (declined or failed transaction).
With a successful transaction, the charge will typically post to the credit card account within 2-3 business days. At that time the money will be deducted from your bank account and the "hold" will be released.
If the transaction is not successful, the "pending hold" could linger for a day or two. Each bank/credit card company has their own time lines to release pending transactions, so please allow time for the “pending hold” to return to your available credit. Since the transaction has not been successful, your credit card has not been charged and the money has not been deducted from your bank account.